Holiday information

All you need for your holiday

Booking, arrival and departure

  • Arrival: the rooms and suites are available from 2 pm on your day of arrival. We will give you the card to your room when you check in. The card also allows you to access the swimming pool, the wellness area and the night-time entrance. Remember to return the card to reception when you leave.
  • Departure: we request that you kindly vacate your room by 10 am on the day of departure. If you would like to leave any later, please arrange this with reception beforehand.
  • Payment options: We do not charge a deposit for your reservation during the winter season 2020-2021. If you need to cancel your booking, we kindly ask you to inform us at least 7 days before arrival. The following periods are excluded from this rule: 25/12/202020-06/01/2012 & 13/02/2012-20/02/2011 as well as the summer season 2021. For reservations in these periods, a 30 % deposit is required, to be paid by credit card or bank transfer. The balance can be paid on site. The total amount can also be paid immediately by credit card or bank transfer. Deposits are non-refundable, but will be converted into a voucher for a later stay.
  • "Early booking"
    Guests who book in advance can take advantage of our best prices.

    5% discount on the total amount of the stay and a € 20 wellness voucher per adult if you book a stay of 7 days or more 3 months before your arrival date, upon payment of the deposit.

    3% discount on the total amount of the stay and a €15 wellness voucher per adult if you book a stay of 7 days or more 2 months before your arrival date, upon payment of the deposit.

    It is not possible to combine this offer with the flat rate offers.
    The offer is also not valid during the periods of Christmas and Carnival.

Culinary delights | Gourmet ¾ board

  • Welcome drink in company
  • Generous breakfast buffet with many quality products of South Tyrol, freshly prepared egg dishes and many delicacies from 7.30 am to 11 am
  • Room breakfast upon request
  • Wellness buffet in the afternoon from 1 pm to 5 pm, with different types of salad, soup of the day, cold meats ​​and homemade sweets
  • 5-course gourmet menu in the evening, with a large salad buffet from 6.30 pm to 9 pm
  • "Revitalising" vegetarian menu as an alternative
  • Menu for people with food allergies on request (gluten allergies and lactose and other food intolerances)
  • Several themed and specialty evenings every week: “Romantic dinner at the Terentnerhof”, “Enticing & intriguing: Tyrolean specialties with a twist”, “The Italian “dolce vita” - the best of Mediterranean cuisine” among others

Position, getting around & more

  • Garage
    You can use a parking space and/or the garage for free throughout your stay. You may reserve a space for your car in the garage at a rate of € 8 per day.
  • Holidaypass
    All our guests receive a HolidayPass free of charge. This allows you to travel at no extra cost on all public transport in South Tyrol, as well as the Renon, Maranza, San Genesio, Meltina and Verano cable cars and the Renon rack railway and Mendola funicular.
  • Pets
    For reasons of hygiene your dogs are not allowed in our public areas, the SPA, the breakfast room, the bar and the dining room. We kindly ask for your understanding. Dogs are allowed on request at a rate of € 15 per day, excluding food. 

Discovering nature | Hikes, bicycles & more

  • Free hike and ski shuttle service
  • Free rental of trekking poles  and backpacks
  • Personal advice on hikes with maps for those who prefer to organise their own trips
  • Programme of hikes: 3 guided tours per week with our hiking guide
  • Programme of bike tours: 3 guided bike tours per week with our hiking guide (in combination with one of our bike package)
  • Mountain bikes of the best brands free to hire
  • E-Bikes of the best brands to hire for a fee
  • Personal advice for your tours
  • Bicycle storage
  • Washing service for your riding gear
  • Ski room with boot dryer 

Terms of cancellation | Travel insurance

Cancellation policy for winter 2020/2021

SIf you need to cancel your booking, we kindly ask you to inform us at least 7 days before arrival. The following rules apply:

  • until 7 days before arrival: free of charge
  • until 1 day before arrival: 70 % cancellation fee on the total amount of your stay
  • for late arrival or early departure: 100 % of the total amount
  • in case of non-arrival: 100 % of the total amount
  • Deposits are not refundable, but will be converted into a voucher for a later stay

 

Cancellation policy for summer 2021

  • until 7 days before arrival: free of charge
  • until 1 day before arrival: 70 % cancellation fee on the total amount of your stay
  • for late arrival or early departure: 100 % of the total amount
  • in case of non-arrival: 100 % of the total amount
  • Deposits are not refundable, but will be converted into a voucher for a later stay.

 

Travel insurance for your protection

Wellness | Sauna and Water World

  • Free access to our saunas, with Bio Soft sauna, steam and aromatic sauna, and outdoor herb sauna (2 pm to 7 pm)
  • Relaxation areas with comfortable loungers & water beds
  • Massages (at a fee)
  • Vitalbar with herbal teas and water
  • New indoor & outdoor Sky Pool  on the 4th floor (7 am - 7 pm)
  • The new relaxation rooms with panoramic windows and roof terrace are on the 4th floor
  • Sunny panoramic terrace with loungers
  • Free wellness basket with bathrobes and towels for the sauna (in room) 

Accommodation | Rooms, suites & prices

  • Spacious rooms and suites with shower & toilet, bidet, SAT TV, telephone, hairdryer and balcony with panoramic view
  • Wellness basket in the room with soft bathrobes and towels for the sauna and pool
  • Safe for your valuables
  • Free Wi-Fi in all the rooms and throughout the hotel
  • Mini-bar with daily refill (for a fee)
  • Backpacks and hiking maps (free hire)
  • The prices are for gourmet ¾ board per person per day. Our staff will add any drinks and other purchases to your room tab.
    The price does not include the tourist tax which has been compulsory since 01.01.2015.
    All persons over 14 years old are required to pay this tax, at a rate of € 1.80 per person per night (€ 2.10 from 01.01.2018).
  • For short stays from 1 to 3 nights we add a supplement of 3 € per person per night.
  • For stays longer than 10 nights a reduction of 2€ per person per night will be applied.
  • Children in the same room of adults - Prices:
    0-1 years -80% | 2-6 years -50% | 7-12 years -30% | from 13 years -15%