Good to know: Holiday info from A-Z

All you need for your holiday

Booking, arrival and departure

  • Arrival: the rooms and suites are available from 2 pm on your day of arrival. We will give you the card to your room when you check in. The card also allows you to access the swimming pool, the wellness area and the night-time entrance. Remember to return the card to reception when you leave.
  • Departure: we request that you kindly vacate your room by 10 am on the day of departure. If you would like to leave any later, please arrange this with reception beforehand.
  • Payment options: A deposit of 30% is required by credit card or bank transfer. The remaining amount is paid directly at the accommodation. Alternatively, the total amount can be paid immediately by credit card or bank transfer. Deposits are non-refundable, but can be converted into a voucher for a future stay.

Culinary delights | Gourmet ¾ board

  • Welcome drink in company
  • Generous breakfast buffet with many quality products of South Tyrol, freshly prepared egg dishes and many delicacies from 7.30 am to 11 am
  • Room breakfast upon request
  • NEW: lunch at the Terentnerhof between 12:00 and 1:00 p.m. with a Vital hot dish served at table (choice)
  • NEW: a sweet time with hedonistic delicacies from our patisserie, 2 p.m. to 5 p.m., to be enjoyed to the full
  • 5-course gourmet menu in the evening, with a large salad buffet from 7.00 pm to 8.15 pm
  • "Revitalising" vegetarian menu as an alternative
  • Menu for people with food allergies on request (gluten allergies and lactose and other food intolerances)
  • Several themed and specialty evenings every week: “Romantic dinner at the Terentnerhof”, “Enticing & intriguing: Tyrolean specialties with a twist”, “The Italian “dolce vita” - the best of Mediterranean cuisine” among others

Position, getting around & more

  • Garage
    You can use a parking space and/or the garage for free throughout your stay. 
  • Pets
    For reasons of hygiene your dogs are not allowed in our public areas, the SPA, the breakfast room, the bar and the dining room. We kindly ask for your understanding. Dogs are allowed on request at a rate of € 20 per day, excluding food. 
  • Charging station for your electric car: charge your car comfortably in our garage.

Discovering nature | Hikes, bicycles & more

  • Free hike and ski shuttle service
  • Free rental of trekking poles  and backpacks
  • Personal advice on hikes with maps for those who prefer to organise their own trips
  • Programme of hikes: 3 guided tours per week with our hiking guide
  • Programme of bike tours: 3 guided bike tours per week with our hiking guide (in combination with one of our bike package)
  • Mountain bikes of the best brands free to hire
  • E-Bikes of the best brands to hire for a fee
  • Personal advice for your tours
  • Bicycle storage
  • Washing service for your riding gear
  • Ski room with boot dryer 

Terms of cancellation | Travel insurance

Cancellation policy

If you need to cancel your booking, we kindly ask you to inform us as soon as possible. The following rules apply:

  • until 30 days before arrival: free of charge (the deposit will be converted into a voucher)
  • until 3 days before arrival: 70 % cancellation fee on the total amount of your stay
  • for late arrival or early departure: 100 % of the total amount
  • in case of non-arrival: 100 % of the total amount


Travel insurance for your protection

Wellness | Sauna and Water World

  • Free access to our saunas, with Bio Soft sauna, steam and aromatic sauna, and outdoor herb sauna (2 pm to 7 pm)
  • Relaxation areas with comfortable loungers & water beds
  • Massages (at a fee)
  • Vitalbar with herbal teas and water
  • New indoor & outdoor Sky Pool  on the 4th floor (7 am - 7 pm)
  • The new relaxation rooms with panoramic windows and roof terrace are on the 4th floor
  • Sunny panoramic terrace with loungers
  • Free wellness basket with bathrobes and towels for the sauna (in room) 

Accommodation | Rooms, suites & prices

  • Spacious rooms and suites with shower & toilet, bidet, SAT TV, telephone, hairdryer and balcony with panoramic view
  • Wellness basket in the room with soft bathrobes and towels for the sauna and pool
  • Safe for your valuables
  • Free Wi-Fi in all the rooms and throughout the hotel
  • Mini-bar with daily refill (for a fee)
  • Backpacks and hiking maps (free hire)
  • The prices are for gourmet ¾ board per person per day. Our staff will add any drinks and other purchases to your room tab. In addition to the price, a municipal residence tax (visitor's tax) of € 2.10 is charged for all persons over 14 years of age.
  • For short stays from 1 to 3 nights we add a supplement of 3 € per person per night.
  • For stays longer than 10 nights a reduction of 2€ per person per night will be applied.
  • Children in the same room of adults - Prices:
    0-1 years -80% | 2-6 years -50% | 7-12 years -30% | from 13 years -15%